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Returns & Exchanges

We strive to offer the finest quality gifts and supplies. If for some reason you are not completely happy with your product from Dearly, we accept returns within 30 days of delivery date for all non-personalized PHYSICAL items. Personalized items custom made for you are non-returnable. Downloadable products are non-refundable. Returned item must be in original packaging and accompanied by the invoice or packing note. Shipping and handing charges are not refundable. Buyer pays return shipping.

For exchanges, the same terms above apply within 30 days. However, please email customer support regarding the item you wish us to send as the exchange. If you have an exchange for the same amount as the original purchase, no additional shipping or handling charges will be incurred. 

Please email us for the return address and instructions.